Email Access | RCC Web Site

 FAQ's for Student Email
 
  1. Problems Logging Into New GroupWise WebAccess
  2. How do I login to GroupWise?
  3. What is my "NEW" username and login?
  4. How do I change my password?
  5. What do I do if I forget my password?
  6. What is my email address?
  7. I use AOL (America Online) at home and I am having problems accessing GroupWise.
  8. How to Convert Microsoft Works Documents?
  9. Allowing pop-ups with Internet Explorer, Google Toolbar, and Yahoo Toolbar.
  10. How to install GroupWise WebAccess Security Certificate

Problems Logging Into New GroupWise WebAccess

We have upgraded our GroupWise system to 7.0. There have been a few cases where users could not login through GroupWise WebAccess. Until Novell releases a patch to correct this issue, the following can be used as a work around:

username: rockingham.mail.username
for example: rockingham.mail.doej

Enter your GroupWise Password as usual.

If you have any concerns or other issues, please contact Technology Support Services. 

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How do I login to GroupWise?

To log in to GroupWise over the internet, launch a Web browser, such as Internet Explorer and enter https://cgrocemalstu1.students.rockinghamcc.edu in the address bar. Click on the link for GroupWise WebAccess. You will be presented with a login page. Enter your GroupWise username and password, and click on "Login." Please remember to log out at the end of your session by clicking on the icon that looks like a door, at the top of the screen.
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What is my "NEW" username and login?

Password Change Beginning May 30, 2007 (first day of summer classes)

Listed below is the new format that students will need to use to login to their account.

The user name/login ID is comprised of Last Name, First Initial, Last Four Digits of your Datatel ID Number. For example, John Doe with a ID number of 00123456 would have a Login ID of: DOEJ3456. Your Datatel ID number is located on your new student ID card. 

The password is your date of birth.  Example:  If your birthday is December 10, 1981 you would key in the following format:  121081 (without the slashes).  Please change your password after logging into the server.

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How do I change my password?

From the GroupWise WebAccess main window, click the Options icon on the toolbar. The options button is the middle button beside the Date.

   
Click on the password tab. Type your old password. Type your new password, then retype new password to confirm it. Remember your password is case sensitive. Click OK.
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What do I do if I forget my password?

Please contact Jason Durham - Technology Support Services at 336-342-4261 ext 2318 (day) or 336-342-4261 ext. 2346 (night).
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What is my email address?

Your student email address is in the format of last name first initial and last Four Digits of your Datatel ID Number. Example:  doej3456@students.rockinghamcc.edu
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I use AOL (America Online) at home and I am having problems accessing GroupWise.

The web browser built into AOL is not always able to use GroupWise properly. If you use AOL as your Internet Service Provider and experience difficulties accessing GroupWise, try following these instructions:

  • Activate your dialup or broadband connection with AOL. 
  • Minimize your AOL window once it has connected. 
  • Open Microsoft Internet Explorer (there should be a blue E icon for this perhaps on your desktop or quick launch bar). 
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How to Convert Microsoft Works Documents

In order for your instructor to open your file, please follow the instructions listed below:

Type your document in Microsoft Works Word Processor

Click “File” Click “Save As” Select location to save document in: (ex. My Documents)

Name the file (under file name)

The box located under name the file is called “Save as Type”(Click on the down arrow and select “Rich Text Format (*.RTF) or select Word97-1002 & 6.0/95-RTF (*.doc) 

Click “Save” 

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Allowing pop-ups with Internet Explorer, Google Toolbar, and Yahoo Toolbar.

You must enable pop-ups for student email to function properly. 

Internet Explorer 
To instruct the Internet Explorer pop-up blocker to allow pop-ups only on Rockingham Community College Student Email, click the Tools button on the Explorer toolbar, then select Pop-up Blocker, then Pop-up Blocker Settings. 

Enter https://cgrocemalstu1.students.rockinghamcc.edu/gw/webacc in the Address of Web Site to Allow field, and then click the Add button. 

To completely disable the Internet Explorer pop-up blocker, click the Tools button on the Explorer toolbar, select Pop-up Blocker, and then Turn Off Pop-up Blocker. The blocker will be disabled. 

Google 
To instruct the Google pop-up blocker to allow pop-ups only on Rockingham Community Email, go to https://cgrocemalstu1.students.rockinghamcc.edu/gw/webacc, then click the pop-up blocker button on the Google toolbar. The pop-up blocker button will then change, indicating site pop-up allowed.

To completely disable the Google pop-up blocker, click the Options button on the Google toolbar, then click the Popup Blocker box in the Accessories area to remove the X. You must then click either the Apply or OK button to make the change.

Yahoo 
To instruct the Yahoo pop-up blocker to allow pop-ups only on Rockingham Community College Student Email, click the button on the Yahoo toolbar, then select Always Allow Pop-Ups From…. 

If pop-ups have been blocked from RCC email, it will appear in the Sources of Recently Blocked Pop-ups area. Highlight the https://cgrocemalstu1.students.rockinghamcc.edu/gw/webacc address and click the Allow button to move it into the Always Allow Pop-ups from These Sources area. 

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How to install GroupWise WebAccess Security Certificate

To install the GroupWise WebAccess Security Certificate, follow the instructions at the web page below:

http://www.rockinghamcc.edu/FAQ/certificate.htm