Office 365 FAQ
LOGIN INFORMATION FOR NEW STUDENTS
To access your Student accounts:
Go to the RCC website: www.rockinghamcc.edu
Click on "MyRCCLogin" (located at the top of the page)
Listed below is the login for WebAdvisor:
The user name/login ID is comprised of Last Name, First Initial, Last Four Digits of your Student ID Number.
For example, John Doe with an ID number of 00123456 would have a Login ID of: doej3456.
Your Student ID number is located on your new student ID card.
Initial passwords are comprised of the first three letters of your birth month, followed by the day and the year you were born.
For example: If your birthday is July 4, 1976 your initial password would be Jul041976 (please note that the first letter of the month is uppercase).
You will be prompted to change your password once you login.
The new password must be between 8-12 characters and contain (1) upper case letter, (1) lower case letter and (1) numerical character.
Once you change your WebAdvisor password, you will use the new password for WebAdvisor, Moodle and your Student email account.
To access your Student email account:
Student Email: email@example.com
Go to the RCC website: www.rockinghamcc.edu
Click on "MyRCCLogin" (located at the top of the page)
Locate Students Click "Email"
To access your Moodle:
Go to the RCC website: www.rockinghamcc.edu
Click on "MyRCCLogin" (located at the top of the page)
Locate Students Click "Moodle"
Resetting Password in NervePoint
IN ORDER TO RESET YOUR EMAIL/WEBADVISOR PASSWORD, YOU MUST COMPLETE YOUR PROFILE IN NERVEPOINT.
Nervepoint is now available to all students to use to change their passwords. Please note that if you reset your email password, your WebAdvisor password will change to the new password. You can login to Nervepoint and reset your password. If you forget your password, please follow the instructions listed below.
To login into Nervepoint, click on "reset password" located on the Email login page
Click on "reset password" "Located on the Email login page
Click on "My Account"
Login using your username and password (this is the same password that you use for email).
Click on "Your Answers" located at the top of the page.
Users must select three security questions. You can select from pre-selected questions or you may add your own custom questions for additional security. Please provide answers to the questions. These questions and answers will be used to authenticate you when resetting or unlocking your account so be sure that only you know the answers.
Click "Save" when you have answered three questions.
Click "Account" at the top of the page
Click "Contact Details"
This is where you will add your email account information. Please add your RCC email account and your personal email account information. The system may need to contact you. Please make sure the addresses provided here are correct. You can also add your cell phone number. When entering your cell phone, please enter in the format of 3361234567 (no dashes or spaces needed).
When you have completed setting up your profile, please click Sign-Out at the top of the page. You will be taken back to the main page.
- Windows Server 2008 R2
- Windows 7
- Windows Server 2012
- Windows 8
32-bit Office can be installed on 32-bit or 64-bit operating systems and 64-bit Office can only be installed on 64-bit operating systems.
Computer and processor: 1 GHZ or faster x86 or 64-bit processor with SSE2 instruction set.
Memory: 1 GB RAM (32-bit)
2 GB RAM (64-bit) recommended for graphics features, Outlook Instant Search, and certain advanced functionality.
Disk space: 3 gigabytes (GB)
Monitor resolution: 1024 x 768
What are the Mac requirements for Office 365 ProPlus?
- A Mac computer with an Intel processor.
- Mac OS X version 10.5.8 or later.
- 1 GB of RAM recommended.
- 2.5 GB of available hard disk space.
- HFS+ hard disk format (also known as Mac OS Extended or HFS Plus).
- DVD drive or connection to a local area network (if installing over a network).
- 1280 x 768 or higher resolution monitor
What are the iPhone requirements for Office Mobile for iPhone?
iPod Touch 5th generation
All devices above must be running iOS 6.1 minimum
What are the Android requirements for Office Mobile for Android?
Android OS 4.0 or greater
Android touch enabled smartphones only
How long can a student use Office 365 ProPlus?
The guidelines from our Microsoft Agreement state students can run the Office package until they graduate or are no longer attending Rockingham Community College. At that point, RCC will disable access to Office products.
Changing time zone
Log into email
Click on the icon (gear) beside your name at top of screen
Click on options
Click on settings
Click on regional (located at top of screen)
Change current time zone to reflect (UTC-5 Eastern Time Zone for US and Canada)
Create a New Message
To create a new message:
1. Click New mail above the folder list. A new message form will appear in the reading pane.
2. To add recipients, you can type the name of anyone who is in your contacts folder or organization’s address list, or you can type the email address in the To or cc field. The first time you enter a particular person’s name, Outlook Web App searches for that person’s address. In the future, the name will be cached so it will resolve quickly.
3. Add a subject.
4. Type the message you want to send. 5. To add an attachment, click Insert then Attachment at the top of the screen and browse to the file you want to attach.
6. To embed a picture in the message so that it appears without the recipient having to open it, click Insert, then Picture, and browse to the picture you want to add to your message.
7. When you’re done and your message is ready to go, click Send.
Setting up Office 365 on Apple
Click “Mail Contacts and Calendars”
Click “Add an Account”
Click “Microsoft Exchange”
Type in email address (example: firstname.lastname@example.org)
Below where you type in email address and three required fields:
Username (required) - \email@example.com
Password (required) – type in your password (this is the same password as computer login)
Description (optional) – (Example: 365 email)
Server (required) – outlook.office365.com
This will complete your setup.
**If you want to turn on Contacts – select “Keep on my Iphone”
**If you want to turn on Calendar – select “Keep on my Iphone”
Setting up Office 365 on Android
From the Apps menu
Click “Account and Sync”
Click “Add Account”
You will be able to setup an Exchange account in just a few minutes
Enter email address – (example: firstname.lastname@example.org)
Type in password (remember: the password will be the same as you use to login to your computer)
A message box will appear on screen – Click “Ok” – by clicking ok will not hard your telephone
The next screen will be Account Settings
Select how you would like to view email (this is your personal preference)
Activate Device Administration?
Again this will not harm your telephone. You must activate to view emails.
Instructions for Installing Office 2016
Login to your student email
Click on Settings (the gear icon located beside your name – top right corner of screen)
Click Office 365 Settings
The installation will include the latest version of Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Skype for Business and OneDrive for Business.
You are allowed to install the software on five (5) different computers.
You can Review System Requirements to make sure that your computer will run the software.
After reviewing, click Install
The setup process will begin.
A Welcome to your new office screen will appear.
The next screen is First things First
Check either of the following:
Send us information to help improve Office
No thanks (recommended)
Select How you would like your office to look?(No Background, circuit, colors, etc)
The next screen is “We’re getting things readyYou can decide to:
Take a look
No thanks (recommended)
The installing will begin.Depending on your Internet speed this process can take 3 – 15 minutes.
Click All Done once installation is complete.
Student Self-Service - Finance
(View Account and Make Payment)
FAQ’s for Self-Service - Student Planning
How do I find a course?
Select Course Catalog to locate courses, or enter information in the Search for courses field
How do I plan my courses?
From the My Progress tab, you can load a sample course plan for an academic program or search and find courses based on a program's specific requirements. Planning your courses by directly using your program requirements helps ensure that you complete the program in the most expedient way.From Plan & Schedule you can also:
- Add or remove planned courses to a current or future term in your course plan.
- View and modify a timeline view of your course plan.
- Add and remove sections for a particular term's schedule
How do I create a schedule?
Select Plan & Schedule. You can search for and add course sections to your schedule from terms that are available for registration. For example, you can view all of the available sections for a subject by browsing a list of subjects. You can also search for a section by keyword. When adding a section to your schedule from your search results, you can:
- Add different sections of the same course to your schedule in the same term. The course will show up in the list view.
- Add the same course or section to more than one term in your schedule. However, you cannot add the same section to the same term multiple times.
- Add a section to your schedule whether or not the course is already on your course plan.
How do I view a summary of my progress?
A list of your active academic programs along with associated cumulative grade point average and credit information appears on the Home page. Select any program or select My Progress to go to additional information about your progress in your programs.
How do I register for classes?
Select Plan & Schedule. When you are ready, you must get permission from your advisor to register using the “Review Request”
How do I submit my course plan to my advisor?
Select Plan & Schedule and then Advising. If you have an assigned advisor, you can submit your course plan to your advisor for review by selecting Request Review.
How do I view my progress towards my degree requirements?
Select My Progress:
- View your progress towards completing your current course plan requirements.
- Search for courses to meet requirements that have not been met.
- View graphic displays that summarize your progress.
How is my Progress bar calculated?
The Progress graphic shows an approximate percentage of program requirements you have completed. Contact the Registrar for final determination of program completion.
Each component of a program’s requirements states specific criteria you must meet in terms of either credits or courses. A program can have a combination of many components with a mix of credits and course requirements. For this reason the percentage of requirement components completed cannot be 100% accurate in expressing the overall completeness of the program. In addition, there may be additional requirements for the program that can only be verified by the institution’s registrar of record. While you may use the progress bar as a guideline, more information may be determined by looking at the My Progress page and reviewing your completed course work against the programs requirements.
How do I find an academic program?
Select the My Progress view where you can select the View a New Program link to see academic programs of study that are available as you work on your course plan.
How can I change my academic program?
You cannot change your program in Student Planning. However, you can use View a New Program where you may see a short list of suggested programs, as well as a longer list of all programs from which to choose. Once you select a program from the list, you will be shown a temporary “My Progress” view of where you currently stand in the program you selected, based on your completed coursework and future planned courses. If you want to permanently make a program change, you will need to talk to an advisor or the registrar’s office.
How can I determine my progress in my current academic program?
This page provides you a view of your progress in three important areas of your program:
Your GPA is displayed, and will display more boldly if it does not meet the required GPA level.
The Progress graphic shows an approximate percentage of program requirement components you have completed.
The Total Credits graphic shows the number of credits you have completed, have in progress and have planned, based on the minimum credits required by your program.
How can I determine if my current academic program is complete?
You can determine if your academic program is complete. This includes reviewing your cumulative GPA and credits. You can also see what is completed and planned for your degree and departmental general education requirements, and the electives and requirements for your major. For each set of requirements, you can:
View your progress towards completing your current course plan requirements.
Search for courses to meet requirements that have not been met.
View graphic displays that summarize your progress.
How can I search for course sections?
You can search for course sections that are available to add to open terms in your course plan by using the Search for courses field or the Course Catalog. The following are options when using the search:
You can use the Search for courses field by entering a specific course, such as math-101, or by entering a keyword that appears somewhere in the course information, such as in the course title.
You can use the Course Catalog to view all of the available courses for a subject by first browsing a list of subjects, then filtering within subject.
You can add a section to your schedule from your search results.
How can I add course sections to my schedule?
You can search for and add course sections to your schedule from terms that are available for registration. For example, you can view all of the available sections for a subject by browsing a list of subjects in the Course Catalog. You can also search for a section by keyword from the Search for courses field. When adding a section to your schedule from your search results, you can:
Add different sections of the same course to your schedule in the same term.
Add the same course or section to more than one term in your schedule. However, you cannot add the same section to the same term multiple times.
Add a section to your schedule whether or not the course is already on your course plan.
Add sections with no meeting time. These will appear at the bottom of the view. (Online Classes)
How can I view and filter available sections for courses on my course plan?
You can view and filter available sections by term for active course sections. Choose a term on your schedule to view all of the courses added to that term.
After adding a section to your schedule, you can choose a different section from the list of available sections.
You can add more than one section for the same course to preview on your schedule. After you select one, the others will disappear from your calendar.
If you preview all of the available sections for a course on your schedule, you can review any conflicts such as unmet requisite course requirements.
You can choose variable credits, when needed, from the list of available sections.
You can select Filter Sections and then select the criteria by which you want to filter the available sections. For example, select Location to view certain locations or Open Sections to view only available sections only.
How can I remove a planned courses from my course plan?
You may remove a planned course or planned section from a current or future term on your plan by using one of the following methods:
To remove individual courses, select the Schedule or the Timeline view from the Plan & Schedule tab. Select the “X” next to the course or section names to remove the item from the plan.
To remove all the planned courses, select the Schedule or the Timeline view from the Plan & Schedule tab. Next select Remove Planned Courses. The Remove Planned Courses dialog box is displayed. From there you will need to verify that you want to remove the planned courses as indicated.
You may not remove a course or section from the plan once you have registered for a section of it in that term or if the course has been marked as protected.
How can I submit my schedule to my advisor for approval?
You can submit your schedule to your advisor, if you have one, by selecting Advising and then Request Review. Your full plan (including all terms) is submitted. Your advisor may approve or deny any course in any planned term. Otherwise, your advisor may just make comments about your plan that you can review by selecting Advising.
How can I register when some sections on my schedule are available and others are not?
You have the following options to register for the available courses:
Select Register Now. When you submit a schedule that contains some available and some unavailable sections, you will be registered for the available sections only. Then you can search for the remaining available sections that you need.
Select Register for the section you want to register for in the course container. If the section is not available, the register option is not displayed.
If you are trying to register for courses that are currently unavailable, you will not be able to register for it at this time. You can choose to be added to the waitlist, if wait listing is an option in that instance, or to look for a different available section of the course.
How can I register for a section that has a requisite?
Select Register Now. When you submit a section for registration that has a requisite course, you will be registered for the section if you have already met the requisite. Otherwise, you will not be registered for the section.
Why am I unable to register for my courses?
You can only register for courses during a specific time period based upon your registration priority. If it is before or after your registration time slot you will not have the option to register for any courses. Note: You must meet with your Advisor to have your hold removed before you can register.
How can I add myself to the waitlist of a closed section?
If a section is full, you can add the unavailable section to your schedule by opening the section and selecting Add Section to Schedule. To the left of your schedule, you can see a list of courses and sections. Select Waitlist on the planned section. You can waitlist even if a date/time conflict exists with a course for which you are currently registered.
How can I remove myself from a waitlist?
You can remove a section you previously added to a waitlist. The section will remain as Planned on your schedule. To the right of your schedule, you can see a list of courses and sections. Select a Waitlisted section and remove it by selecting Drop Waitlist.
Note: After you receive permission to register, the Drop Waitlist option is replaced with Register.
How can I view notes to and from my advisor?
You view notes to and from your advisor, if you have one, by selecting Advising. You can review notes from your advisor and add notes for your advisor using the Compose a Note section.
Rockingham Community College (RCC) uses student email as an official means to effectively and efficiently communicate between students, faculty and staff. The primary purpose of student email is to meet the academic, student life, administrative, and business needs of the College.
While the College will continue to communicate through printed publications and written correspondence, it is expected that the College will increasingly use student email as an official means of communication with RCC students.
Student email may not be used in the following ways:
- Unlawful activities
- Commercial purposes
- Personal financial gain
- False identity in email communications
- Misrepresentation of RCC
- Distribution of electronic chain letters or unsolicited mass communications
- Disruption, corruption or obstruction of electronic communications
Access to and use of student email is considered a privilege accorded at the discretion of RCC. The College maintains the right to immediately withdraw the access and use of student email when there is reason to believe that violations of law or College policies have occurred. In such cases, the alleged violation will be referred to the Vice President for Student Development for further investigation and adjudication under the Code of Student Conduct. The range of sanctions for unacceptable use of student email includes expulsion from the College.
The general right of privacy should be extended to the extent possible in the electronic environment. RCC and all electronic users should treat electronically stored information in individuals' files as confidential and private.
There is an acknowledged trade-off between the right of privacy of a user and the need of system administrators to gather necessary information to ensure the continued functioning of these resources. In the normal course of system administration, system administrators may have to examine files to gather sufficient information to diagnose and correct problems with system software or hardware. Whenever possible, prior notification will be provided.
Users of student email are strictly prohibited from accessing files and information other than their own. The College reserves the right to access its computer and network systems, including current and archival files of user accounts when there is reasonable suspicion that unacceptable use has occurred.
By accessing RCC's email, you agree to the terms of this policy and that RCC, its staff, and officers shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of this service.
Access to resources on campus, including the use of Rockingham Community College (RCC) equipment, the campus network, and the Internet, is provided to support the research, educational, and administrative purposes of RCC. All who use these services will do so responsibly, respecting the rights of other users, the integrity of the physical facilities, and all applicable laws and regulations. The following guidelines describe the college’s expectations and the users’ responsibilities regarding acceptable use of college electronic resources:
Access to the campus network and Internet is a privilege and those granted privileges are responsible for using these resources in an ethical and lawful manner. The RCC campus network and college-owned software, resources, and equipment are not to be used for commercial purposes. Computer software is protected by federal copyright law and by legal binding agreements. Users are responsible for any unauthorized software used on the system. Creation and/or transmission of threatening, racist, sexist, obscene, offensive, annoying, or harassing language and/or material are prohibited. Display and viewing of the aforementioned language and/or material via RCC resources are permitted only as they pertain to academic objectives.
Intentional access to the College’s network or resources for the purposes of damaging or altering systems or information is prohibited and unlawful. This includes, but is not limited to, the introduction of viruses or harmful files, hacking, and other methods of vandalism. Users of the unsecured RCC wireless network are responsible for ensuring they have the appropriate compliant wireless card and are running up-to-date antivirus and antispyware software on their wireless devices. The level of security of transactions, hard drive files, and general web surfing will depend on the level of security precautions users have taken with their computers. Users must protect all RCC-owned or authorized data on both personal and RCC-owned portable computing devices, removable storage components, and removable computer media from unauthorized access.
RCC will block all known high risk websites that pose a threat of introducing viruses, harmful files, and other methods of vandalism into the campus network. If, at any time access to a site needed for research, educational, or administrative purposes is found to be blocked, the Director of Technology Support Services should be notified. Every effort will be made to accommodate your needs while protecting the integrity of the RCC network.
Anyone violating these guidelines may immediately be suspended from all computing resource privileges. Upon proof of such violations, RCC retains the right to permanently deny all future computing privileges and services. Violators will be subject to disciplinary actions, including suspension of student status or termination of employment.
Rockingham Community College (RCC) recognizes an electronic signature as a valid signature from faculty, staff, and students when the communication occurs through a college-issued account. The RCC Electronic Signature Policy is established to confirm and bind the identity of an individual to a process requiring his or her signature. This policy reflects the legal intent of the individual that the electronic signature has the same authority as his or her written signature. (Approved by RCC Board of Trustees May 10, 2011)
RCC Electronic Signature Procedures
Rockingham Community College (RCC) recognizes an electronic signature as a valid signature from faculty, staff, and students if the communication occurs through a college-issued account such as email, Moodle, Datatel or WebAdvisor. An electronic signature is defined as any electronic process signifying an approval to terms and/or ensuring the integrity of the document presented in electronic format. Electronic signatures from accounts not issued by the college will not be accepted.
Students may use electronic signatures to register, check financial aid awards, pay student bills, obtain unofficial transcripts, log into campus computers, complete forms, submit class work, take tests, and other student related functions. Faculty and staff may use electronic signatures for many work-related procedures such as submitting grades, viewing personal payroll data, viewing departmental budgets, logging into campus computers, accessing protected data through the administrative computing system, accessing course management systems, and accessing custom web applications provided by the college.
RCC recognizes faculty, staff, and student electronic signatures as their unique username and password assigned to them by the College. Users must change their passwords upon initial login to conform to the format required by each server. It is the responsibility and obligation of each individual to protect the confidentiality of their usernames and passwords. Once logged in, faculty, staff and students are responsible for any information entered, updated or removed. RCC will ensure that usernames and passwords or PINs are protected and kept confidential. Users are responsible for logging out of all systems and exercising the necessary precautions when using publicly accessible computers. Faculty, staff and students are also responsible for adhering to the requirements of the Acceptable Use Policy (located in the Student Handbook and the Faculty/Staff Handbook).
The Rockingham Community College Electronic Signature Policy is established to confirm and bind the identity of an individual to a process requiring his or her signature. This policy also reflects the legal intent of the individual that the electronic signature has the same authority as his or her written signature. By establishment of the Electronic Signature Policy, RCC is responsible for assuring electronically-signed record integrity, security, and accessibility to those who are entitled to such access by law, statute, or regulation. These records will be retained for any period mandated and in a form capable of being reproduced as needed.
This procedure is in addition to all applicable federal and state statutes, policies, guidelines, and standards.
Rockingham Community College recognizes that many students participate in online communities in positive ways to connect with and interact with others. At the same time, however, users should be aware of the potential down sides and dangers of such sites. While the College is not responsible for material published on social networking sites by our students, RCC would like to offer the following suggestions to help keep our students safe.
First, be aware that anything that you post online is public information available for anyone to see, read, or print. Your professors, your parents, your future employers and undergraduate and graduate school admissions officers may easily be able to log onto your site. Be conscious of the image you are creating for yourself.
Second, when using any online community confirm that the most private security setting is selected. Using all of the security tools and privacy settings on these sites effectively is to your advantage.
Third, avoid listing personal information such as address, phone numbers, and class schedules. Your “friends” will already know this information. Withholding personal contact information from public online community websites reduces your chances of being stalked, harassed or victimized.
Fourth, you should know that while online communities are hosted outside RCC servers, violations of College policy on outside websites (for example, using harassing language, reference to drug or substance abuse taking place on campus, or other violations of the Student Code of Conduct) are subject to investigation and sanction.
Fifth, and finally, participation in online communities while on campus utilizes RCC resources intended to support the research, educational, and administrative purposes of the College. At any time, you may be asked by a member of the faculty or staff to refrain from using College resources for personal entertainment in order to respect the rights of other users seeking to complete educational and administrative assignments.
Any use of Rockingham Community College's network (wired or wireless) must be in accordance with the Acceptable Use Policy. RCC staff is not able to provide technical assistance for wireless access beyond that presented here.
Users are responsible for ensuring they have the appropriate compliant wireless card (802.11b or g) and are running up-to-date antivirus and antispyware software on their wireless device.
Depending on your wireless adapter, it may not be necessary to change any TCP/IP settings. If you need to set these manually, set them to obtain both the IP and DNS server addresses automatically.
Wireless access does not require you to login. While RCC does not guarantee specific rates of speed or against interruption of service, every attempt will be made to make wireless access available 24/7.
Printing is not available for wireless connections.
NOTE: The wireless network is not secure (i.e., it is not encrypted using WEP, WAP, etc.). The level of security of your transactions, files on your hard drive and general web surfing will depend on the level of security precautions you have taken with your computer.