This online course stresses the importance of delivering quality customer service. Emphasis is placed on customer service from the company’s point of view as well as the customers. Students will study skills in communication, telephone etiquette, netiquette, time management, and problem-solving. Students will also learn how to anticipate customer needs and effectively handle customer relations. Tuition prepayment required.
- Upcoming class dates TBA
- Submit the Interest Form to be notified once upcoming course dates are announced.