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Faculty/Staff FAQs – Updated 5/12/2022 12:00pm

Is the college open?

Yes! The college is open for normal operating hours. TSS will be available in the Administration Building, dates and hours are listed below:

  • Monday – Thursday: 8am – 4pm
  • Friday: 8am – 12pm

Weekend support will be offered on May 14th

Can I login to my mobile device (Surface, laptop)?

No. All faculty and staff who have a mobile device (Surface, laptop) will need to bring their device to the Administration Building

Faculty – Faculty with desktop computers when you return to your work area, leave your computer in the state in which you find it. If it is off, leave it off. If it is on, leave it on, but DO NOT try to do anything.  DO NOT ATTEMPT TO ACCESS ANYTHING. NO EMAIL. NO INTERNET. Someone from TSS will be around to work on your computer.

Staff – Staff with desktop computers when you return to your work area, leave your computer in the state in which you find it. If it is off, leave it off. If it is on, leave it on, but DO NOT try to do anything.  DO NOT ATTEMPT TO ACCESS ANYTHING. NO EMAIL. NO INTERNET. Someone from TSS will be around to work on your computer.

Part-time Staff and Adjunct Faculty – if you have a desktop computer when you return to your work area, leave your computer in the state in which you find it. If it is off, leave it off. If it is on, leave it on, but DO NOT try to do anything.  DO NOT ATTEMPT TO ACCESS ANYTHING. NO EMAIL. NO INTERNET. Someone from TSS will be around to work on your computer.

What if I can’t use my device?

A loaner device with limited functionality will be made available.

What if someone calls me about the recent network issue?

Direct them to the webpage and take note of their phone number.  Do not say anything else and then end the call.  Report it to the RCC Help Desk Email.  rcc2helpdesk@gmail.com

Is my cell phone safe to use?

Yes!  Because it did not connect to a network drive (G: I: T: etc.) on campus.

Is my personal device (laptop, tablet, etc.) safe to use?

Yes!  Because it did not connect to a network drive (G: I: T: etc.) on campus.

Do I have telephone access in my office and classroom?

Yes!  Telephone services have been restored!

What about my OneDrive/OneNote?

Yes!

Is Etrieve available?

Yes!

What about my Network Drive?

Network Drives are currently unavailable.

Can I access my RCC Email on my device?

Yes!

I have my RCC Email on my phone and it’s still working. Is it safe to use?

Yes! If you have your email on your phone it is safe to use.

How should I communicate with my students?

Moodle or email is currently the best way to reach your students i.e. the message board or messaging feature.

Students have been instructed to contact their instructors through Moodle or your office extension.

Can I post my final grades in Moodle?

Ensure that your Moodle gradebook is up to date more information on final grades will follow.

Can I print?

No. Not from your device.  Print services will be available in the Library or CSDS.

How can I print my exams?

Print services will be available in the Library or CSDS.

Was this a Phishing attack?  Did anyone do anything wrong?

This was not a phishing attack.  No one on campus is responsible for this incident.

What about my third-party software, Cognito, Calendly, etc.

Yes, Cognito and Calendly are still available.   Web-based software should be available.

What about Aviso?

Aviso is not available.

Address

Rockingham Community College
215 Wrenn Memorial Rd.
Wentworth, NC 27375

Hours

Monday to Thursday:
8:00 am – 5:00 pm
Friday: 8:00 am – 3:00 pm

Contact

336-342-4261
336-349-9986 (fax)
info@rockinghamcc.edu