Business Technologies

Office Administration

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Office Administration Certificate (C25310O)

Certificate

This certificate is designed to provide students with the office competencies and customer service skills needed in an office environment. Upon completion, students will be prepared for employment in office administration positions such as office clerk, customer service representative, and receptionist. Upon completion, students will be prepared for MOS industry recognized certification exams. Courses within this certificate may be applied to the Medical Office Administration Associate
in Applied Science degree.

Employment Outlook

Employment in office and administrative support occupations is projected to decline 5%, with a loss of about 959,700 jobs from 2019 to 2029. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. Despite projected employment declines, however, openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

Employment Competencies

Communication – The ability to effectively exchange ideas and information with others through oral. written, or visual means. Integrity and

Professionalism – Workplace behaviors that relate to ethical standards, honesty, fairness, respect, responsibility, self-control, criticism and demeanor.

Interpersonal Skills and Teamwork – The ability to work effectively with others, especially to analyze situations, establish priorities, and apply resources for solving problems or accomplishing tasks.

Course Sequence

Fall Semester Class Lab Credit
MKT 223 Customer Service 3 0 3
OST 136 Word Processing 2 2 3
OST 164 Office Editing 3 0 3
8 2 9
Spring Semester
CIS 110 Introduction to Computers 2 2 3
CTS 130 Spreadsheet 2 2 3
OST 181 Office Procedures 2 2 3
6 6 9
TOTAL CREDITS: 18

General Education Outcomes

Rockingham Community College has three general education outcomes:

Communication: Students will communicate using the conventions appropriate for the intended academic or professional audiences.

Information Literacy: Students will locate, evaluate, and use appropriate information for academic and professional tasks.

Critical Thinking: Students will analyze information and ideas and develop reasoned solutions to academic or professional problems. 

Outcomes Pass Rates by Year
2016/17 2017/18 2018/19 2019/20
Communication 45% 66% 36% 61%
Information Literacy 87% 64% 61% 51%
Critical Thinking 51% 52% 41% 65%

Address

Rockingham Community College
215 Wrenn Memorial Rd.
Wentworth, NC 27375

Hours

Monday to Thursday:
8:00 am – 5:00 pm
Friday: 8:00 am – 12:00 pm

Contact

336-342-4261
336-349-9986 (fax)
info@rockinghamcc.edu