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Office Administration

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Office Administration Certificate (C25310O)


This certificate is designed to provide students with the office competencies and customer service skills needed in an office environment. Upon completion, students will be prepared for employment in office administration positions such as office clerk, customer service representative, and receptionist. Upon completion, students will be prepared for MOS industry recognized certification exams. Courses within this certificate may be applied to the Medical Office Administration Associate
in Applied Science degree.

Course Sequence

Fall Semester Course List
Course Course Name Class Lab Credit
MKT 223 Customer Experience 3 0 3
OST 136 Word Processing 2 2 3
OST 164 Office Editing 3 0 3
Total 8 2 9
Spring Semester Course List
Course Course Name Class Lab Credit
CIS 110 Introduction to Computers 2 2 3
CTS 130 Spreadsheet 2 2 3
OST 181 Office Procedures 2 2 3
Total 6 6 9

Total Credits: 18

Employment Competencies

Upon successful completion, graduates will be able to:

  • Demonstrate the skills and decision-making abilities essential for functioning in today’s professional office environment.
  • Utilize technology and software in a professional office environment.
  • Demonstrate the ability to efficiently handle customer relations and provide exceptional customer service.

Employment Outlook

Employment in office and administrative support occupations is projected to decline 5%, with a loss of about 959,700 jobs from 2019 to 2029. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. Despite projected employment declines, however, openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

General Education Outcomes

Rockingham Community College has three general education outcomes:

Communication: Students will communicate using the conventions appropriate for the intended academic or professional audience.

Information Literacy: Students will locate, evaluate, and use appropriate information for academic and professional tasks.

Critical Thinking: Students will analyze information and ideas and develop reasoned solutions to academic or professional problems. 

Pass Rates by Year


Rockingham Community College
PO Box 38
215 Wrenn Memorial Rd.
Wentworth, NC 27375


Monday to Thursday:
8:00 am – 5:00 pm
Friday: 8:00 am – 3:00 pm


336-349-9986 (fax)